FAQs

Yes, KADYLUXE provides shipping to the US, Canada, and worldwide.

Domestic Shipping:

UPS Standard Delivery

Shipping costs $10, or enjoy free shipping when you spend $100.

Estimated Delivery: 3 to 5 business days from dispatch.

UPS 2 Day Delivery

Elevate your shipping to Express for $20.

Estimated Delivery: 2 business days from dispatch.

UPS Overnight Delivery

Opt for Overnight delivery for $30.

Estimated Delivery: Overnight from dispatch.

Please keep in mind that orders placed on Fridays or during the weekend will be delivered on the following Tuesday, as we do not operate over the weekend.

International Shipping:

For our global community, international shipping is available at a flat rate of $40 for orders outside of the United States. We entrust DHL courier for secure international delivery. Your parcel should typically arrive within 7 to 14 business days from dispatch.

Please be aware that this shipping charge covers transportation only and doesn't include any import duties or taxes that might be levied by your destination country's authorities. While we diligently dispatch your order, any customs-related delays or charges are beyond our control.

To access detailed information about our Shipping Policy, please click on this link.

At KADYLUXE, we provide a range of convenient payment options to make your shopping experience seamless. You can use any of the following methods for your transactions at www.kadyluxe.com:

• MasterCard
• Visa
• American Express (Amex)
• Discover
• Diners Club International
• PayPal
• AfterPay
• Cash on Delivery
• ShopPay

Additionally, we gladly accept KADYLUXE gift vouchers as a form of payment. Your convenience and flexibility are important to us, and we're here to make your purchase process as smooth as our activewear feels.

Yes, shopping at www.kadyluxe.com is secure! Our transactions are securely processed through the Shopify payment facility, ensuring a protected environment for your purchases. To safeguard cardholder data, Shopify rigorously adheres to the Payment Card Industry Data Security Standard (PCI DSS), a comprehensive global data security benchmark that is mandatory for businesses of all sizes that accept credit card payments. Your trust is paramount to us, and we are committed to maintaining the highest standards of security throughout your shopping journey with us.

For additional support, kindly reach out to our dedicated Customer Care team at info@kadyluxe.com. We'd be more than happy to assist you. Please bear in mind that our payment page is designed to process transactions only once. If you observe multiple charges on your card, it could be attributed to either of the following scenarios:

1. Selecting 'submit' multiple times during the checkout process due to intermittent internet connectivity.
2. Navigating back to revise or modify your order or personal information after initial submission.

Rest assured, we're here to help resolve any concerns you may have regarding your transactions. Your satisfaction remains our priority.

Opting for PayPal as your preferred payment method entails KADYLUXE forwarding the shipping address for validation. To facilitate a seamless and secure transaction, it's essential that the shipping address corresponds with the payment address registered within your PayPal account. This precautionary measure is taken to enhance your security and mitigate the risk of any unauthorized activities. Your peace of mind and protection remain paramount to us.

To redeem the discount code, simply input it into the designated 'discount code or gift card' box during the cart stage of your checkout. Afterward, click 'apply', and if successful, the discount will be reflected in your updated cart total. Please keep in mind that only one discount can be applied per transaction. If you encounter any difficulties during the checkout process, our dedicated Customer Care team is readily available to assist you. Feel free to reach out to them via info@kadyluxe.com from Monday to Friday, between 9 am to 5 pm EDT. Kindly note that once your payment is processed, we are unable to retroactively make adjustments. Your satisfaction and a smooth shopping experience are of utmost importance to us.

If your order has not yet been shipped, you can request changes by contacting our Customer Care team at info@kadyluxe.com for assistance. However, once your order has been successfully placed and you've received the order confirmation, we regret to inform you that we cannot accommodate cancellations or modifications. If you wish to explore options for an exchange or return, we kindly direct you to our Returns and Exchange policy for comprehensive guidance. Your satisfaction and clarity throughout your shopping experience are our top priorities, and we're here to ensure your journey with KADYLUXE is as seamless as possible.

Shipments to addresses within the United States are dispatched through UPS and an email containing a tracking number will be sent to you. You can easily monitor the status of your package directly through the UPS tracking service here.

Should you find any items absent from your invoice or package, please don't hesitate to reach out to our dedicated Customer Care Team at info@kadyluxe.com. We're here to promptly assist you with any discrepancies or concerns.

Shipments to addresses within the United States are dispatched through UPS and an email containing a tracking number will be sent to you. You can easily monitor the status of your package directly through theUPS tracking service here. 

For international orders, we utilize DHL courier for shipping. You will receive tracking numbers for these shipments via email, enabling you to keep track of your order's journey.

Once an order is confirmed, it cannot be altered or canceled. Should you wish to make any modifications, we kindly request that you refer to our Return Policy and address any adjustments after the delivery has been completed.

For international orders, the KADYLUXE shipping charge is exclusively for transportation expenses. It's important to note that, as outlined in our Terms and Conditions, this charge does not encompass any potential import obligations that the destination country's government may impose. KADYLUXE cannot assume responsibility for any customs delays, duties, or taxes that could be applicable in the destination country. Should you have any additional inquiries, please feel free to reach out to our Customer Care team via info@kadyluxe.com.

For our domestic customers, we offer free shipping and returns within the United States on all orders above $100. If your order total did not exceed $100 and you choose to return an item for a refund, please note that there is a $6 return shipping fee, which will be deducted from your refund total. However, this fee will be waived if you opt for an exchange or choose to receive store credit instead. Your satisfaction is important to us, and we aim to make your shopping experience as smooth as possible.

For international customers: we can only offer returns for a refund at this time (no exchanges).

Please be aware that if you are returning multiple items from the same order but are unable to fit all the garments into one package, you will be required to submit multiple return requests through our returns portal to generate multiple labels.

You can find all the comprehensive information about our Return’s Policy by following this link.

To initiate an exchange, please use our online platform and follow the provided instructions or email our Customer Care team via info@kadyluxe.com.

Certainly! If your order hasn't been shipped yet, we can assist you in changing the size. Please email our Customer Care team via info@kadyluxe.com for assistance.

At KADYLUXE we offer sizes ranging from XXS to XXL. Our size guides are here to help you find your perfect fit in each KADYLUXE garment. If a style is oversized or a slightly smaller fit than our standard fit, this will be outlined in the product description. Want extra support in finding your size? Chat to our Customer Care team via info@kadyluxe.com.

We believe in giving your clothes the same dedication you give to your workouts. To ensure your gear stays in great shape, please refer to our Care Instructions

Our approach involves creating clothing with extended lifecycles, aiming to minimize our environmental impact while ensuring top-notch quality for our customers.

Nonetheless, should you encounter any problems with your garment, kindly reach out to info@kadyluxe.com. If a defect is identified, we'll gladly arrange a replacement for your item.

The fabrics employed by Kadyluxe are exclusive to our brand, carefully crafted using the highest-quality threads. While nylon and lycra® constitute the primary components of our leggings, our tops and tees feature a blend of polyester cotton or spandex. Our designers travel to source fabrications each season from mills in the local areas of our factory production sites, so the supply chain can be traced through and through.

Typically, once we sell out of an item, it's no longer available. However, there are occasional exceptions. To stay informed about restocks and new product launches, consider becoming a KADYLUXE subscriber for the latest updates.