FAQ | KADYLUXE

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Frequently Asked Questions

SHIPPING

When will I receive my order?

Please allow 2-3 business days for processing time. Once shipped, you will receive a Shipment Confirmation email along with a tracking number.

Please keep in mind that orders placed on a Friday or during the weekend will be processed on the following Monday, as we do not operate over the weekend.

What shipping methods do you offer?

UPS Standard Delivery- Estimated Delivery: 3 to 5 business days from dispatch.

UPS 2-Day Delivery- Estimated Delivery: 2 business days from dispatch.

UPS Overnight Delivery- Estimated Delivery: Overnight from dispatch.

USPS Standard DeliveryEstimated Delivery: 3 to 7 business days from dispatch.

Do you ship internationally?

For our global community, international shipping is available at a flat rate of $90 for orders outside of the United States. We entrust DHL courier for secure international delivery. Your parcel should typically arrive within 7 to 14 business days from dispatch.

Please be aware that this shipping charge covers transportation only and doesn't include any import duties or taxes that might be levied by your destination country's authorities. While we diligently dispatch your order, any customs-related delays or charges are beyond our control.

I ordered an item on pre-order. What happens next?

An item on pre-order is one that is not yet in our warehouse. By purchasing an item that is on pre-order, you are securing your item until we are able to ship it out to you.

All pre-order dates are stated on the product's page. If you are unable to find it, we are more than happy to assist you through our contact form or email us at info@kadyluxe.com.

Domestic Returns

What is your return policy?

Within 14 days from the shipping date, you can receive a full refund to the original method of payment. Within 30 days from the shipping date, you can exchange your item or receive store credit.

Returns that are outside of the 30 day return window will not be accepted, refunded, or mailed back.

There is a $8 restocking fee which will be deducted from your order total. This fee will be waived if you opt for store credit or exchange your items. Merchandise must be unworn, unwashed, and in its original condition with tags still attached. Please note: all sale pieces are final sale.

How do I request a return or exchange?

All exchanges and returns are processed through Loop Returns. To initiate a domestic return, please click here.

When will I receive my refund?

Refunds will be sent back to the original form of payment, please allow up to 7 business days for your return to be processed and up to 10 business days for your refund to appear in your account.

For purchases made with a gift card: any refunds from your return will go first to the gift card, with any additional balance going to the other form of payment.

While we try to accommodate exchanges, if inventory is depleted, an automatic refund will be issued.

Are sale pieces final sale?

Yes, all pieces marked as sale are final sale and are ineligible for an exchange or refund.

International Returns

What is your return policy?

Within 14 days from the shipping date, you can receive a full refund to the original method of payment. Within 30 days from the shipping date, you can receive store credit. At this time, we offer returns for a refund, no exchanges on international orders.

Returns that are outside of the 30 day return window will not be accepted, refunded, or mailed back.

Please note: consignees are responsible for the taxes and duties in addition to the purchase price of the goods and all sale pieces are final sale. There is a $8 restocking fee which will be deducted from your order total. Merchandise must be unworn, unwashed, and in its original condition with tags still attached.

How do I request a return for an international order?

If you would like to return an item, please email us at info@kadyluxe.com, and in the subject line include “return” followed by your order number.

When will I receive my refund?

Refunds will be sent back to the original form of payment, please allow 2 to 4 weeks for your return to be processed and up to 10 business days for your refund to appear in your account.

For purchases made with a gift card: any refunds from your return will go first to the gift card, with any additional balance going to the other form of payment.