KADYLUXE FAQ | Shipping, Returns, Orders & Team Requests

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Frequently Asked Questions

OFFICIALLY LICENSED PRICING

How do you price your items?

Each officially licensed KADYLUXE piece includes a required royalty paid to your team or institution. These royalties generally range from 15–25% of the retail price and directly support the programs you love.

SHIPPING

When will I receive my order?

Orders placed before 10:59am MT are processed same day. Any order received after the cutoff, are processed and shipped the next business day. At checkout, shipping time estimates are given for various services. These are our best estimates, but not guaranteed. Once shipped, you will receive a Shipment Confirmation email along with a tracking number.

Please keep in mind that orders placed on a Friday after 10:59am or during the weekend will be processed on the following Monday, as we do not operate over the weekend. During peak season or large game day weekends, this might change. If you are concerned about your shipment, please email info@kadyluxe.com. The care team is there is guide you.

What shipping methods do you offer?

UPS Standard Delivery- Estimated Delivery: 3 to 5 business days from dispatch.

UPS 2-Day Delivery- Estimated Delivery: 2 business days from dispatch.

UPS Overnight Delivery- Estimated Delivery: Overnight from dispatch.

USPS Standard DeliveryEstimated Delivery: 3 to 7 business days from dispatch.

Please note: all shipping costs are non-refundable.

Do you ship internationally?

For our global community, international shipping is available using DHL courier for secure international delivery and prepaid customs/duty. Your parcel should typically arrive within 7 to 14 business days from dispatch, but please follow the estimated timeline given at checkout when you select this service.

While we diligently dispatch your order, any customs-related delays or charges are beyond our control.

I ordered an item on pre-order. What happens next?

An item on pre-order is one that is not yet in stock. By purchasing an item that is on pre-order, you are securing your item like a reservation until the item arrives in our facility and is in stock.

Reservations get priority first in first out, for any and all prebook orders. This is our way of allowing customers to insure they receive our high-demand pieces.

All pre-order expected ship dates are stated on the product's ordering page at time of order. This is an estimated timeline. We cannot control customs or transit delays. We do our best to not extend past 30 days. If you have questions regarding the delivery of your prebook order, contact our care team via email at info@kadyluxe.com.

Domestic Returns

What is your return policy?

Within 14 days from the delivery date, you can receive a full refund to the original method of payment. Within 30 days from the delivery date, you can exchange your item or receive store credit.

Returns that are outside of the 30 day return window will not be accepted, refunded, or mailed back.

There is a $10 restocking fee which will be deducted from your order total. This fee will be waived if you opt for store credit or exchange your items. Merchandise must be unworn, unwashed, and in its original condition with tags still attached.

Please note: all sale pieces are final sale and all made-to-order sorority products (e.g., activewear) are eligible for exchange or store credit only.

How do I request a return or exchange?

All exchanges and returns are processed through Loop Returns. To initiate a domestic return, please click here. You will need your order # to begin. It's a few easy steps.

When will I receive my refund?

Refunds will be sent back to the original form of payment, please allow up to 7 business days for your return to be processed and up to 10 business days for your refund to appear in your account.

For purchases made with a gift card: any refunds from your return will go first to the gift card, with any additional balance going to the other form of payment.

While we try to accommodate exchanges, if inventory is depleted, an automatic refund will be issued.

What pieces are final sale?

All pieces marked as final sale are ineligible for an exchange or refund. This includes all sale items and sorority licensed pieces.

International Returns

What is your return policy?

Within 14 days from the shipping date, you can receive a full refund to the original method of payment. Within 30 days from the shipping date, you can receive store credit. At this time, we offer returns for a refund, no exchanges on international orders.

Returns that are outside of the 30 day return window will not be accepted, refunded, or mailed back.

Please note: consignees are responsible for the taxes and duties in addition to the purchase price of the goods and all sale pieces are final sale. There is a $8 restocking fee which will be deducted from your order total. Merchandise must be unworn, unwashed, and in its original condition with tags still attached.

How do I request a return for an international order?

If you would like to return an item, please email us at info@kadyluxe.com, and in the subject line include “return” followed by your order number.

Alternatively, follow the link below to begin your return or exchange following just a few easy steps. You will need your order number to begin. Start a Return/Exchange Here

When will I receive my refund?

Refunds will be sent back to the original form of payment, please allow 2 to 4 weeks for your return to be processed and up to 10 business days for your refund to appear in your account.

For purchases made with a gift card: any refunds from your return will go first to the gift card, with any additional balance going to the other form of payment.