KADYLUXE® WHOLESALE TERMS & CONDITIONS
Hi! We love our retail partners and are always happy to assist with merchandising ideas & point of sale to move your goods quickly. Please read over our terms & conditions.
Kadyluxe reserve the right to revise these terms and conditions. Users are responsible for keeping themselves updated with such changes. This agreement shall be governed by the state of Colorado. Users agree that Kadyluxe’s Terms and Conditions of Sale applies for all sales of goods by Kadyluxe.
HOW TO ORDER:
Upon receiving your order/PO, we will send you a digital order confirmation for the total charges. If you do not have an assigned rep or are a new customer inquiry, reach out to firstname.lastname@example.org for our latest catalog and linesheets.
If there is a style you had hoped to order, just email us for availability and we can adjust your invoice based on stock. email@example.com
All prices are listed in US dollars. All authorized retailers will receive 50% off the SRP, plus the cost of shipping. Prices are subject to change without notice. UPC/price tagging is not guaranteed and sometimes incurs an additional fee for this service. Please speak with your rep if required.
Collegiate licensed apparel requires a minimum order of 72 units per style per logo application. For minimum exemptions, please refer to your sales rep.
Quick turnaround re-orders are based on stock. If you are one of our returning vendors and wish to add on within 30 days of your order, let us know and we will update your invoice. Otherwise, pre-booking for re-orders is available with a 3-6 week expected delivery window (does not include custom dye lots).
CHANGES TO ORDERS:
Any changes or cancellation to orders must be emailed to your rep within 48 hours of order confirmation. Changes made to your order after confirmation will incur a revision fee.
Orders are shipped prepaid, by bank transfer, or Net 30 days with pre-approved credit. Mailing instructions for checks are subject to change and will be given by our billing department upon delivery. Late payments are subject to a 5% late fee for every 30 days past due. If your account is placed for collection, or if the services of an attorney are required to enforce payment, you agree to pay all costs and fees, including reasonable legal fees. Users grant Kadyluxe permission to investigate applicable credit references, including bank, commercial and consumer credit checks, if necessary. You understand that credit information regarding your account may be provided to credit reporting agencies or upon our request as a reference. No discounts will be allowed to any customer with an overdue balance.
DELIVERY & SHIPPING:
Kadyluxe® will ship your order to the address shown on your purchase order. All goods are shipped and invoiced F.O.B. (free-on-board) factory or warehouse location (unless otherwise agreed). A tracking number will be available for your convenience. If you need assistance tracking your package(s), please contact 720-295-5239 or email firstname.lastname@example.org. Delivery windows are 1-3 weeks. Partial shipments are to be expected.
For all shipments your carrier account and instructions are preferred and must be provided to Kadyluxe prior to shipment date to insure on-time delivery. If carrier # is not provided, shipping/handling charges will be calculated and added to your order total when the order is ready to ship. We reserve the right to use our discretion as to the carrier to be used on any shipment. Rush charges will be added to your invoice and are not covered unless otherwise approved.
DAMAGES / DEFECTS:
Please inspect all shipments immediately upon arrival. Please contact email@example.com within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise or a credit will be issued to your account. Returned merchandise will not be accepted if it is held for more than 15 days after receipt. Returned merchandise requires a RA approval # to be accepted.
RETURNS / EXCHANGES:
Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.
PRODUCT IMAGES/MARKETING ASSETS:
Please contact firstname.lastname@example.org to inquire about product imagery. $25/image will be charged and images will be delivered as either jpeg or png formats. Prices are subject to change. Retail marketing banner images are available for no-charge. Email either your sales rep or email@example.com to receive a link to download these assets for your online store.
PANTONE MATCHING POLICY:
We will always guarantee a Pantone match on collegiate licensed trademarks and logos. In regards to fabric colors, we do our best to provide a close match school color. Custom dye lots pantone to match are only provided if minimum of 250 units are met or the color is already stocked by us. Contact your rep for more information on PMS matching.
Thank you & happy retailing!